Same day Emergency call out cover for Private Homes, landlords and agents. Find the best plan for your requirements.
Cover for your property in the event of a range of plumbing problems, if things go wrong you will have peace of mind than an expert plumber is just a call away.
EMERGENCY CALL OUT ADDITIONAL TERMS AND CONDITIONS /02/20
All emergency work undertaken is subject to the standard and also these additional terms and conditions.
CALL OUT FEES
Are payable whatever the outcome of the emergency works undertaken.
Once we are in transit to you the full call out fee is payable.
If you cancel the call out before we are in transit to you, there is a £25 cancellation charge.
If you call after 7pm and before 7am, and after advice given do not request us to attend, a £25 advise fee is payable.
If you call us between 7am and 7pm there is no charge to discuss your emergency.
During hours between 7pm and 7am, our obligation is make safe and effect, damage limitation. This may be to turn off the water supply, however we will work at your premises for up to 1 hour if a repair or temporary repair can be accomplished in this time.
ACCESS TO WATER SERVICES
It is assumed there is reasonable workable access to either the internal mains water shut off valve or the valve located outside the property.
In the unlikely event both are in accessible or unknown locations, then it is possible the main water if needed cannot be turned off, the call out fee and time spent is still payable.
If you do not know where the main water cut off valve/s are located, you agree, as best you can, to look for them whilst we are in transit to you, in order to safe critical time once we have arrived.
ELECTRICAL
In the unlikely event that the main electrical suppliers fuse has blown, The electrical supplier may have to replace the fuse. It is assumed there is reasonable workable access to your electrical destitution board ( Fuse box).
It is assumed there is reasonable workable access to your electrical suppliers main fuse.
SAFETY
It is assumed we can work safely at your property, if the emergency has made access dangerous, for example fire, then we may not be able to gain access. The call out fee is still payable.
GAS LEAK
You are advised to call the emergency gas services, this is a free service. They will attend and make safe. In summary they will advise you to turn off the gas supply at the meter, open all windows to ventilate. Also advise you not to operate any electrical circuits.
CANCELLATION
As stated in the